Reference

Our Legal Framework at shreematka

shreematka operates under a defined legal framework that governs how you access our platform, how your account data is handled, and what rights you hold as an account…

Terms of UsePrivacy PolicyCookie PolicyAccount RightsUPI & Payment Terms
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shreematka Our Legal Framework at shreematka
LEGAL CONTACT PATHS

Reach Us on Legal or Policy Matters

If you have a question about how our terms apply to your account, how we handle your data, or how to request changes to your stored details, our support team is ready…

Email Support Send formal legal queries, data-access requests, or account-policy questions to our legal team via email. We aim to respond within 48 hours and keep a written record of every exchange for your reference.
Live Chat For general policy clarifications — such as what a specific term means for your UPI deposit or PhonePe withdrawal — our live chat team is available around the clock to walk you through the relevant clause.
Account Panel Log into your account panel to view your current accepted terms version, download a copy of your transaction history, or submit a data-correction request directly — no need to contact support for routine record checks.
POLICY STANDARDS WE KEEP

How shreematka Handles Your Data and Rights

Every data and security practice listed here is applied consistently across all account types on our platform.

Data Collection Scope

We collect only the data necessary to operate your account: your name, contact email, phone number, and payment method identifiers such as your UPI handle. No additional data is collected without your explicit consent before the fact.

Cookie Policy

shreematka uses session cookies to keep you logged in and analytics cookies to understand how you move through the lobby. You can manage cookie preferences from your browser settings at any time without affecting your ability to deposit or withdraw.

Account Security Practices

All account passwords are stored using one-way cryptographic hashing. We never store your UPI PIN, Paytm wallet credentials, or PhonePe passcode. Two-factor authentication is available and we encourage you to enable it from your account settings.

Data Retention Period

We retain your account data for as long as your account remains active plus an additional period required under Indian financial record-keeping norms. When the retention window closes, your data is permanently deleted from our systems.

Your Right to Request Changes

You may request a correction to any inaccurate personal data we hold at any time. Submit the request through the account panel or via email with account verification, and we will process the update within seven business days.

Third-Party Data Sharing

We do not sell your personal data to third parties. Data is shared only with payment processors — such as the UPI network or Paytm — and only to the extent needed to complete your transaction or verify your identity as required by law.

Your Legal and Policy Questions

The answers below cover the most common questions about your rights under our terms, how we process your data, and how to act on those rights. If your question is not here, reach us via live chat or email and we will give you a written answer within two business days.

Your agreement with shreematka is subject to the laws applicable in your Indian state or territory. Access and eligibility depend on local law; it is your responsibility to confirm that using the platform is permitted where you reside.

We store your registered name, email, mobile number, and payment method identifiers — for example, your UPI handle — used to process deposits or withdrawals. We do not store your UPI PIN, PhonePe passcode, or full Paytm wallet credentials at any point.

Yes. Log into your account panel and submit a data-access request, or send the request by email with your account verification details. We will compile and send you a full copy within seven business days of verifying your identity.

Raise a correction request through the account panel or by emailing our support team. Include the field you want updated and the correct value. After identity verification, we update the record and confirm the change in writing within seven business days.

Yes — if a change materially affects your rights, we send a notification to your registered email before the new terms take effect. The current live version is always the one on this page, dated at the top for your reference.

After account closure, we retain your transaction and identity records for the period required under applicable Indian financial regulations. Once that window expires, your data is permanently deleted and cannot be recovered or reactivated.

Our platform terms cover all payment methods including UPI, Paytm, and PhonePe. Each of those payment networks also has its own user agreement with its provider; we recommend reviewing those directly with your chosen payment service.

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