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How shreematka Handles Your Personal Data

At shreematka, we take the privacy of your account seriously — every piece of information you share with us is collected only for clear, stated purposes and stored…

Data collected only as neededUPI & Paytm transactions securedYour right to access or delete dataNo third-party sale of your informationIndia-specific data handling
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shreematka How shreematka Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how we use your personal data, want to request a copy of the information we hold about you, or wish to ask us to correct or…

Email Privacy Team Send your data request or privacy concern directly to our privacy team by email. We aim to acknowledge your request within 48 hours and resolve it in full within 30 days of receipt.
Live Chat Support Our live chat is available around the clock. You can raise a privacy query in chat and our agents will escalate it to the privacy team on your behalf with a reference number provided.
Account Help Centre Log into your shreematka account and use the Help Centre to submit a formal data-access or data-deletion request. Every submission is logged, timestamped and tracked until it is resolved.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We apply a layered approach to data security across shreematka — from the moment you enter your details at registration through every UPI or PhonePe deposit you make.

Encryption in Transit and at Rest

All data you send to us — including account credentials and UPI payment references — travels over TLS-encrypted connections. Data stored on our servers is encrypted at rest so it cannot be read if physical media are ever compromised.

Cookie Use and Your Choices

We use session cookies to keep you logged in, analytics cookies to understand which pages you visit, and preference cookies to remember your language setting. You can adjust cookie preferences in your browser at any time without affecting core account functions.

Data Retention Periods

Account data is kept for as long as your account is active and for a defined period after closure as required by applicable law. Payment records linked to UPI or Paytm transactions are retained for the period mandated by financial regulations.

Who Can Access Your Data

Only authorised shreematka staff whose roles require it can access your personal data. We do not sell or rent your information to third parties. Partners who process payments on our behalf are bound by confidentiality agreements.

Your Right to Correct or Delete

You can ask us to correct inaccurate data or delete information we no longer need to hold. Submit your request via the Help Centre or email and we will action it within the legally required window and confirm completion in writing.

How We Handle Data Breach Incidents

In the unlikely event of a data breach that affects your personal information, we will notify you promptly through your registered contact details and outline the steps we are taking to contain the incident and prevent recurrence.

Common Questions About Our Privacy Policy

We know privacy policies can raise questions, so we have answered the most common ones here. If your question is not covered below, use any of the contact paths in the section above and our team will respond directly.

We collect your name, email address, mobile number, date of birth and the payment identifiers you use — such as your UPI ID or Paytm-linked mobile number — to create and verify your account and process transactions securely.

We do not sell or rent your data to any third party. We share it only with payment processors like UPI and PhonePe partners, and with service providers who help us run the platform, all of whom are bound by strict confidentiality terms.

Log into your account, go to the Help Centre and submit a data-access request. Alternatively, email our privacy team. We will deliver a copy of your data in a portable format within 30 days of confirming your identity.

Yes. You may request deletion of your data by submitting a request through the Help Centre or by emailing our privacy team. We will delete data we are not legally required to retain and confirm the deletion once complete.

Payment records — including UPI reference numbers and Paytm transaction IDs — are retained for the period required by applicable financial regulations in India, after which they are securely deleted from our systems.

Contact our privacy team directly with your concern. If you are not satisfied with our response, you have the right to raise a complaint with the relevant data-protection authority in India under applicable law.

Yes, we use session, analytics and preference cookies. You can manage or disable non-essential cookies through your browser settings at any time. Core account functions such as login and deposits will continue to work normally regardless.

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